Frequently Asked Questions

The City of Joondalup is continually working to improve the services we deliver to our community. We want to provide services that are easy to access, and that includes the ability to track the progress of requests and applications day or night and from any location.

By registering an account in the myJoondalup portal you will be able to submit and track some requests and applications online. The City is actively working to expand these online services. New services will be added in future releases. Over time it will become your personal City of Joondalup one stop shop.

The information stored in the portal is secured to the highest applicable standards of cybersecurity and information privacy and located in Australian data centres.

Most services continue to be available without the need to register. However, we encourage you to register regardless so that we can provide you with tracking for your requests and applications.

You can access the portal through the City of Joondalup website on any desktop or device.

If you have not registered for a myJoondalup account, you will not be able to track requests. If you would like to track your requests, you would need to be a registered/signed in user. Therefore, the City encourages our community to register and raise requests through the online services portal – myJoondalup.

The initial services that you will be able to track when lodged through the customer portal include Complaints, Compliments and Feedback, and lodgement of Building and Planning applications. However, over the next two years more and more services will be available to be submitted and tracked.

Development of the customer portal will be completed in 2025. Whilst services will be gradually transferred to the new portal format, you will still be able to navigate to our other online services, even though they are unable to be tracked.

Currently this is only possible for the services that do not require a myJoondalup account. So, if you want to report an issue on behalf of a friend or relative, please raise the request through the guest option.

Whilst we recommend using the portal, so that you can see all your applications, requests and (eventually) information in one place, the City recognises that some of our community prefer the personal touch. We will still be available in person at the City of Joondalup Administration Building or by telephone 9400 4000.